Terms and ConditionsThis agreement applies as between you, the User of this Website and Delight Mobile, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. This Agreement is deemed to occur upon our acceptance of your request for Services. You therefore are deemed to accept these terms and conditions when you use your Delight Mobile SIM Card to access the Network.
1. Definitions and Interpretations
In this Agreement the following terms shall have the following meanings:
Account means collectively the airtime account and the online website facility My Delight that we use to record your Multifunctional Top-up Vouchers and Charges; the Personal Information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
Additional Services are services that we offer which incur Additional Charges. The Additional Services include promotional offers (offered from time to time), Roaming and any other additional service that we may offer which incurs an Additional Charge. These Additional Services are not included with the Basic Service and will be added to the Services when you request them, or where we do not require you to request them, when you use them.
Additional Charges mean the additional cost that you will be charged. The Additional Charges and terms and conditions for Additional Services are available on our website and can also be obtained from our Customer Services Team;
Agreement means the agreement between you and us for the services which these terms and conditions apply to;
Basic Services means the services we supply to you other than Additional Services including but not limited to call and messaging services that we provide using the Network;
Call Credit Transfer means the service "Call Credit Transfer" (CCT) as defined on our website;
Carrier means any third party responsible for transporting purchased Goods from our Premises to customers;
Charges are the charges applicable for providing the Service including, but not limited to, usage and service charges and the charges applicable for any Additional Services that you order from us or use;
Consumer means a person acting for purposes outside his/her business;
Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
Contract means the contract between you and us for the sale and purchase of Goods and Services incorporating these terms and conditions;
Credit means credit recorded against a Multifunctional Top-up Voucher;
Customer Services Team means the support team who will be able to deal with any queries or questions relating to the Goods and Services as set out in our Website. Contact details are set out in clause 12;
Delight Mobile means Vectone Distribution GmbH, a company registered in Austria under company number 426648z, registered office at Wienerbergstr. 11/12A, 1100 Wien, Austria;
Delight Mobile SIM means a SIM Card provided to you by us that remains our property and which when used with the Equipment grants you access to the Services;
Equipment is any equipment you use to access the Services where that equipment is approved for use on the Network by us;
First Top-Up means the first time you Top-Up on your SIM Card which was included in your Starter Pack. For the avoidance of doubt any preloaded Credit on your SIM Card does not include the definition of First Top-Up;
Goods mean the goods you agree to purchase from us, including but not limited to Multifunctional Top-up Vouchers, which goods give access to the Services;
Merchant means the Vectone Group companies collecting payments on behalf of Delight Mobile.
Multifunctional Top-up Voucher is a payment mechanism that we permit you to purchase and thus use the Services which may be purchased in physical or electronic form;
My Delight means the online facility available on our website where you can check your Account including call history, cost of calls, duration of calls, payments and other personal details;
Network means the mobile communications network we use to provide you with the Services;
Number means the mobile telephone number we assign to you or which you port to us;
Payment Information means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
Personal Information means information we hold about you that you provide to us or which we collect whilst providing the Service to you and includes but is not limited to personal data and traffic data;
Promotional Terms and Conditions means the additional terms and conditions that relate to any promotional offers that we offer from time to time and as set out in Clause 24;
Roaming means making and receiving calls and SMS whilst abroad via a local network operator; This is an Additional Service therefore Additional Charges will apply;
Services mean the Basic Services and any Additional Services that we provide to you which you access using a Delight Mobile SIM; My Delight and collectively any online facilities, tools, services or information that Delight Mobile makes available through the Website either now or in the future;
SIM Card a subscriber identity module (SIM) stores data for GSM mobile users such as numbers, personal security keys and stored messages;
Standard Tariff is the tariff that is charged after First Top-Up of the SIM Card in Starter Pack;
Starter Pack means a SIM Card and information that you have purchase either online or from a retail outlet. The SIM Card Starter Pack you choose to purchase may or may not have preloaded Credit on it;
Starter Pack Tariff means tariff rates which is charged on a Starter Pack until after First Top-Up is credited to the SIM Card thereafter the Standard Tariff will apply on the entire remaining Credit;
System means any online communications infrastructure that Delight Mobile makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
Top-Up means when you add Credit to your SIM Card by purchasing through Multifunctional Vouchers, Electronic Voucher or on-line facility;
User/Users means any third party that accesses the Website and is not employed by Delight Mobile and acting in the course of their employment;
Virus is a computer program that can corrupt, damage or destroy a computer system of its data without the permission and/or knowledge of the user of the system it infects;
Website means the website that you are currently using (www.delightmobile.at) and any sub-domains of this site (https://www.delightmobile.at/en/myaccount/login) unless expressly excluded by their own terms and conditions;
We, Us and Our means Delight Mobile;
You and Your means the Customer;
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. This Agreement
(a) This Agreement is formed once we accept your request for Services. You therefore are deemed to accept these terms and conditions when you use your Delight Mobile SIM Card to access the Network.
(b) Once the Agreement is formed, we will open an Account for you and provide you with a Number.
(c) Where we provide you with a Delight Mobile SIM we will activate it as soon as possible after the Agreement is formed.
(d) You agree that by using the Services or registering a Multifunctional Top-up Voucher against your Account you agree to be bound by these terms and conditions and to pay the Charges.
4. Delight Mobile SIM
(a) We own the SIM Card and you can only use the SIM Card to use the Services.
(b) You agree to take all reasonable steps to prevent damage to or loss or abuse of the Delight Mobile SIM.
(c) If your Delight Mobile SIM is lost, stolen or damaged such that it no longer allows you to access the Services you must report it to Customer Services Team as soon as possible. We reserve the right to carry out validation checks at any time and without consent. We may charge you for a replacement Delight Mobile SIM.
(a) We aim to enable you to always use the Services. Unfortunately these may be affected by matters beyond our control, including but not limited to the weather, other networks and faults, or by our maintenance of the Network.
(b) We will make all reasonable efforts to avoid periods of unavailability and to try and resolve any problems within our control as soon as possible.
(c) We will use reasonable efforts to maintain content but it may be incomplete, inaccurate or out of date and is provided to you on an “as is basis”.
(d) We will not be liable to you or any other party for any action you take in reliance upon the accuracy, completeness or continuous supply of content.
(e) Unlimited usage is subject only to a variation of speed from 3G to 2G for usage beyond 3GB per month per SIM.
(f) Delight mobile reserves the right to withdraw or suspend the Services or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering.
6. Using Services Abroad
(a) We use reasonable efforts to make commercial arrangements to enable access to networks in foreign countries so the Services can be used whilst abroad (Roaming) but we cannot and do not guarantee the quality and coverage of foreign networks.
(b) Pursuant to clause 6 (a), Roaming is not available in all Countries you must therefore contact Customer Services before you travel abroad to confirm that Roaming will be available.
(c) Roaming is an Additional Service and Additional Charges apply. You can visit our website www.delightmobile.at to check the Additional Charges or alternatively contact our Customer Service Team who will be able to provide you with the information on Additional Charges.
(d) You may need to change the settings on your hand set (mobile phone) in order to be able to use the Services abroad (Additional Charges apply).
(e) You should check that you have enough Credit on your Account before you travel abroad. Depending upon which foreign countries you are travelling to, there may not be the facility or Service for you to be able to Top-Up your credit.
(f) Pursuant to Clause 6 (a) – (e) it is your responsibility to contact our Customer Services Team and check before you travel abroad that:
i. Roaming is available at your destination(s);
ii. Your handset is set at the correct settings for Roaming;
iii. You know the Charges for Roaming and Additional Charges; and
iv. You have enough Credit on your Account to be able to use the Services.
7. Charges and Payment
(a) To be able to use the Services you must ensure that you have sufficient Credit. In particular you will not be able to use a Service where you have no Credit or where the amount of Credit is less than the minimum charge for that Service.
(b) As Charges are incurred they will be deducted from the Credit of your Account. Charges incurred simultaneously are deducted simultaneously. In the event that the Credit is insufficient to meet all Charges due those contracted for earlier will receive preference thus Charges for Additional Services shall be applied in the order in which those Additional Services were ordered by you and shall be applied after Charges due for the Basic Services.
(c) The Charges are available on our website at www.delightmobile.at and can be obtained from our Customer Services Team.
(d) You must pay for the Services in advance and do this by purchasing Multifunctional Top-up Vouchers. Once you register a Multifunctional Top-up Voucher it, and its Credit, is recorded against your Account and Charges applied to your Account are deducted from the Credit attached to that Multifunctional Top-up Voucher.
(e) Where you have more than one Multifunctional Top-up Voucher recorded against your Account the Charges will be deducted from the available Credit on the earliest activated Multifunctional Top-up Voucher first.
(f) Multifunctional Top-up Vouchers are not redeemable for cash and will expire if you do not use all the related Credit within the period or before the deadline stated on or with the Multifunctional Top-up Voucher itself.
(g) Calls to Ghana Mobile Zain will be charged 32p for standard and 35p for starter tariff customers.
(h) Calls to Turkey Turkcell will be chaged 12p for standard and starter tariff customers.
(i) Calls to Kenya Airtel will be charged 23p for standard and starter tariff customers.
(j) Calls to Algeria Wataniya will be charged 30p for standard and starter tariff customers.
(k) The Credit and Debit Card payments are processed by the Vectone Group company Chillitalk Limited (registered in the United Kingdom under number 5506630, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Vectone Distribution GmbH (registered in Austria under number 426648z, registered office at Wienerbergstr. 11/12A, 1100 Wien, Austria).
(l)The PayPal payments are processed by the Vectone Group company Vectone Network Limited (registered in the United Kingdom under number 8693390, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Vectone Distribution GmbH (registered in Austria under number 426648z, registered office at Wienerbergstr. 11/12A, 1100 Wien, Austria).
(m)Customers who are using PayPal to top up their account will not be able to use the Call Credit Transfer service. This restriction is not applicable to other means of payment.
(L)Security of your personal information: Delight Mobile uses advanced security technologies and procedures to protect your personal information from unauthorised access. Your details, credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.
8. Use of Services and your obligations
(a) You agree NOT to use the Services and NOT to permit any third party to use the Services:
(i) For anything unlawful, immoral or improper;
(ii) To make offensive or nuisance communications in whatever form, or to make or receive reverse charge calls;
(iii) With equipment that is not approved for use with the Network including, but not limited to, SIM-boxes and SIM-gateways;
(iv) To supply goods or services to any third party;
(v) To send, receive, upload, download or otherwise facilitate any material which is offensive, indecent, defamatory, of a menacing nature, a nuisance, a breach of privacy, an infringement of copyright or any other intellectual property right or otherwise unlawful;
(vi) To gain access to the services of any third party voice over internet protocol calling provider unless expressly permitted by us;
(vii) To gain access and use content in a way that infringes the rights of others;
(viii) To use other than in accordance with any connected networks policies for acceptable use, and (if appropriate) any relevant internet standards;
(ix) To operate, whether directly or through a third party, any device to route or re-route voice, data or other Services on, from or to the Network without our express prior written consent;
(x) To sell or attempt to sell or otherwise provide commercial services using Our Network to any third party without Our express prior written consent;
(xi) To transmit a Virus; and
(xii) For the purposes of providing telephony and/or other services to third parties which rely on the Services.
(b) You agree TO:
(i) Give us any information we reasonably request;
(ii) Follow our reasonable instructions;
(iii) Comply with the instructions and demands of other networks where you are Roaming;
(iv) To inform us of any changes in your contact details where you have previously registered these with us. Where you fail to do so you agree that delivery of notice to the contact details we have on record is effective; and
(v) To tell us of any claim as soon as possible.
(c) Any failure to comply with any of the terms of this clause 8 is a breach of this Agreement that entitles us to terminate this Agreement.
9. Cancellations / Returns of Goods
(a) Where you order Goods from us and we have confirmed acceptance of your order the following terms apply:
i. If the Goods are defective, you must inform us within 7 days. If you fail to do so, you are deemed to have accepted the Goods.
ii. Where a claim of defect or damage is made we shall deactivate the Goods. If on inspection / investigation we find the goods to be defective, you shall be entitled to provision of replacement Goods of the same type and denomination.
iii. In addition to the rights set out herein, you may have statutory rights under the Customer Protection (Distance Selling) Regulations 2000 as follows:
(b) Under the Distance Selling Regulations (2000) in the United Kingdom, as a UK resident, you have the right to cancel the Contract until the end of the 7th working day after the date on which a contract for purchase is formed between you and us.
(c) Where you use the Goods for Services before your right to cancel expires, you lose the right to cancel the Contract.
(d) Where you choose not to use the Goods or use the Services until after the end of your right to cancel we will not provide the goods or use of the Services until after your right to cancel expires.
(e) Where you have the right to cancel and want to cancel the Contract you must write to our Customer Services Team at Delight Mobile 54 Marsh Wall, London E14 9TP ensuring that your letter reaches us before the expiry of your right to cancel.
(f) Where you have the right to cancel and we receive your notice to cancel within the specified notice period, we agree to return any payment made by you within 30 days of the date on which we receive your notice.
10. Suspension of the Services
(a) We may suspend or cease the Services or disconnect the Delight Mobile SIM without any warning where:
i. You are in breach of one or more of the terms and conditions of this Agreement or any other agreement with us or someone who uses your Delight Mobile SIM or Equipment is in breach of them;
ii. The Network breaks down or needs maintenance. Delight Mobile tries to minimise these cases;
iii. Anyone who uses the Equipment or a Delight Mobile SIM does not keep to the conditions of this Agreement; and
iv. Your use of the Services damages the Network or puts the Network at risk.
(b) Where we suspend this does not affect your obligation to pay the Charges, save in the event of suspension or disconnection as a result of our maintenance of the Network which extends beyond three days and affects the entire Network in which case we will not charge any service Charges for the period in which you cannot use the Services.
(c) We may apply a fee to reconnect the Services where we have suspended them and/or disconnected any Delight Mobile SIM from the Network under 10. (a)(i), 10.(a)(iii) or 10.(a)(iv).
(d) Our right to suspend the Services under this Clause 10 does not affect any other rights we have to suspend or terminate this Agreement.
(a) We can cancel this agreement immediately if any of the following occur:
i. You are in breach of any term of this Agreement which is incapable of remedy or where you are in breach and we have asked you to remedy that breach but you have not done so within 7 days of us asking you to;
ii. We suspend it in accordance with the terms and conditions set out in Clause 9;
iii. You become insolvent or are made bankrupt; or
iv. We are no longer allowed to operate the Network or provide you with the Services;
(b) We can cancel this agreement immediately if any of the following occur:
Where you do not use the Services at least once every 120 days your Delight Mobile SIM will be disconnected from the Network, this Agreement will be terminated, any Multifunctional Top-up Voucher recorded on your Account that has not expired will be forfeited and you will lose your Number;
The validity of each top up is 90 days. Post the 90 days validity period, the credit will expire and the customer will not be entitled to a refund of the expired credit.
12. Customer Services
(a) You can contact the Customer Services Team by using the following methods:
i. Writing to: Customer Services Team, Delight Mobile 54 Marsh Wall, London E14 9TP;
ii. Phone us: Contact our Customer Services Team on 202 (Free from Delight Mobile) or alternatively call 07 892 111 202 from any other mobile or landline (cost may vary depending on the phone providers);
iii.Online: Visit our website www.delightmobile.at click on “contact us” and fill in the online request form. A member of the Customer Services team will usually get back to you within 1 working day of receipt.
(b) Our Customer Service Team is available from Monday to Sunday from 8:00am to 8:00pm.
(a) All written notices to us should be sent to:
54 Marsh Wall
London E14 9TP
14. Intellectual Property
(a) All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Delight Mobile, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
(b) Subject to Clause 16 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Delight Mobile.
15. Third Party Intellectual Property
(a) Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
(b) Subject to Clause 16 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
16. Fair Use of Intellectual Property
(a) Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
17. Links to Other Websites
(a) This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Delight Mobile or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
18. Use of Communications Facilities
(a) When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
i. You must not use obscene or vulgar language;
ii. You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
iii. You must not submit Content that is intended to promote or incite violence;
iv. It is advised that submissions are made using the Delight Mobile language(s) as we may be unable to respond to enquiries submitted in any other languages;
v. The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
vi. You must not impersonate other people, particularly employees and representatives of Delight Mobile or our affiliates; and
vii. You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
(b) You acknowledge that Delight Mobile reserves the right to monitor any and all communications made to us or using our System.
(c) You acknowledge that Delight Mobile may retain copies of any and all communications made to us or using our System.
(d) You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
(a) In order to purchase Goods and Services on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
i. All information you submit is accurate and truthful;
ii. You have permission to submit Payment Information where permission may be required; and
iii. You will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
(b) It is recommended that you do not share your Account details. Delight Mobile accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
(c) If you have reason to believe that your Account details have been obtained by another without consent, you should contact Delight Mobile immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Delight Mobile accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
(a) Delight Mobile makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
(b) No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
(c) No part of this Website is intended to constitute a contractual offer capable of acceptance.
(d) Whilst Delight Mobile uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
21. Limitation of Liability
(a) We are only liable to you as set out in this Agreement. We have no other duty or liability to you;
(b) Noting in this Agreement removes or limits for personal injury or death caused by something we have done or have failed to do;
(c) Except as set out in clause 21.(a) and 21.(b), our entire liability to you for something we or anyone who works for us does or does not do will be limited to €3,000 for one incident or a maximum of €6,000 for a number of incidents within any 12 month period;
(d) We are not liable to you where we cannot fulfil our obligations under this Agreement as a result of something beyond our reasonable control and expectations;
(e) We are also not liable to you where we are unable to provide the Services as a result of the maintenance of our Network;
(f) Where you lose the Delight Mobile SIM or it is stolen you remain liable for any Charges incurred whilst the Delight Mobile SIM is not in your possession but before you tell us that it has been lost or stolen. This includes, but is not limited to cases where your Delight Mobile SIM is cloned;
(g) If you did not enter this Agreement as a consumer, we are not liable to you in any way for any loss of income; business; anticipated savings or profits; any loss of property or loss of use of property; or for any loss or damage that was not reasonably foreseeable at the time you entered this Agreement;
(h) If you entered this Agreement as a consumer, we are not liable to you in any way for any loss of income; business or profits; or for any loss or damage that was not reasonably foreseeable at the time you entered this Agreement;
(i) If as part of the Services we enable you to access the internet you agree that we are not liable for any content that you access, upload or download whether knowingly or not except for content that we make available to you directly;
(j) You must tell us about any claim as soon as reasonably possible;
(k) This Clause 21 survives the termination of this Agreement.
22. Third parties
(a) Nothing in these Terms and Conditions shall confer any rights upon any third party under the Contracts (Rights of Third Parties) Act 1999. The agreement created by these Terms and Conditions is between you and Delight Mobile;
(b) Notwithstanding the foregoing you may be capable of contracting with one or more third party when you use the Services. Where you contract with a third party whilst using the Services you confirm and understand that we are not a party to that Agreement even where payments due to that third party are deducted from Multifunctional Top-up Vouchers recorded against your Account.
(a) We may make reasonable amendments to the Agreement on giving you at least one months notice;
(b) If an amendment to the Basic Services has, or is likely to cause, a material detriment to the Service and is not as a result of a requirement by any regulatory authority or for legal reasons, we will give you notice and unless you terminate this Agreement by giving us notice in writing during that period the amendments will apply once that notice period has run out;
(c) We may also change your Number where we reasonably require. Where we do so, we will give you prior notice and explain why;
(d) Amendments will also be published on the website www.delightmobile.at and you agree that the publishing of these notices has the same effect as us giving you written notice by post.
(a) You may not transfer any rights or responsibilities under this Agreement without our expressed written consent;
(b) We may assign this Agreement at any time without your prior consent provided that such assignment does not affect the Services;
(c) Failure by us to enforce any of the terms of this Agreement shall neither be construed as a waiver of any right or remedy nor shall in any way affect the validity of this Agreement, or any part thereof, and no waiver of a breach of this Agreement shall constitute a waiver of any other breach;
(d) Termination of this Agreement shall not operate as a waiver of any breach by you of any of the terms of this Agreement and shall be without prejudice to our rights or remedies which might arise as a consequence of such breach, or which may have accrued up to the date of such termination;
(e) A finding that a term of this Agreement is, or has become, invalid, illegal or unenforceable in any respect under governing law shall not affect or impair the validity, legality or enforceability of any other terms of this Agreement so long as the purpose of this Agreement is still capable of performance;
(f) This Agreement is governed by the Laws of England and Wales and any dispute arising out of this Agreement is subject to the jurisdiction of the Courts of England and Wales;
(g) Notwithstanding the above you may be able to refer a dispute arising out of this Agreement for alternative dispute resolution pursuant to our Complaints Procedure which can be requested from our Customer Services Team and also found on our website.
25. Promotional Terms and Conditions
Delight Mobile retains the right to cancel or modify these promotional terms at any time. All promotions only apply after the first top-up. Calls made to CDMA devices will be treated as calls to a mobile phone. All calls to customer services are recorded for monitoring and training purposes.
Starter Pack Tariff is charged which is different from the Standard Tariffs. Starter Pack Tariff will be charged until Delight Mobile customers makes a First Top-Up of Credit after purchasing a Starter Pack, thereafter Standard Tariffs will automatically apply. Any preloaded Credit that remains on the Starter Pack after First Top-Up of Credit will be charged to the Standard Tariff. Terms and conditions are applicable and may be varied.
Customers can bring their mobile phone number from any UK network apart from Delight mobile.
This offer is only for UK Delight Mobile customers. You can only make landline and mobile calls to any UK network. Bundle allowances are valid for 30 days from activation or renewal. Subscription will be renewed automatically upon the expiry of the 30-day validity period, as long as there are enough funds in your Delight account. To cancel subscription, send a free text stating 'Stop' followed by the applicable bundle code to 345. The bundle allowance cannot be used whilst roaming and for making calls or sending texts to number translation services, premium rate numbers, 0870 numbers and other special numbers. Any unused allowance will expire after 30 days from the date of purchase. A customer may only buy one bundle at any time. This offer may be withdrawn at any time in full or in part at the absolute discretion of Delight mobile UK Ltd. If Delight Mobile reasonably suspects that the offer is being exploited for commercial use or other misuse, such as SIM box use or Mobile tethering (when you share your mobile internet connection with another device), your service will be suspended or terminated. Delight reserves the right to terminate or change this offer and Terms and Conditions at any time.
1. Service "Credit Transfer" (CT) is proposed by UK Delight Ltd and operates between Delight customers in UK, and to customers in selected international destinations and operators included in the table on our website. This service also allows you to transfer airtime credit between UK Delight Customers.
2. Whenever you confirm a transfer of call credit, it will be assumed that you accept the terms CT, it is your responsibility to be aware of all the terms and conditions before using the service CT and make sure you understand them.
3. To transfer credit from your main account:
There are three easy ways to use Credit Transfer.
A. By Sending a Free Text from Your Delight Mobile
By Sending a Free Text from Your Delight Mobile Text the word LOAD followed by the recipient’s international mobile number to 346 (e.g. LOAD 919878334540) and then follow the instructions in our replies.
B. Online, Using Your My Delight Account
Log in to My Delight online, click on Credit Transfer. You can then Add a New Recipient or choose a number from the My Recipients list.
Choose the amount you would like to transfer and confirm.
Once the transfer is complete we will notify you via text message.
C. By Calling Our Helpline
Call our helpline on 2030 from your Delight Mobile, select Credit Transfer from the main menu, and follow the instructions.
3.1. Make sure the number of the recipient to whom you want to transfer airtime is correct, once the credit is transferred to another customer, it’s impossible to revert the transaction.
3.2. Use of the Service CT while roaming may incur specific roaming charges.
3.3. CT Service may include some transactional fee. You will be notified of the amount of any charges for using the Service before you confirm your credit transfer.
Confirmation of a transfer implies the acceptance of all the charges involved. If you do not agree to these charges, please do not confirm your transfer. All the mention charges are deducted from your main Delight account once the transaction is confirmed.
4. You cannot transfer more than the amount of credit available on your main account of Delight Mobile. It is not possible to transfer the bonus or promotional credit. When you transfer the credit we will deduct the appropriate proportional amount of free credit as we give on the top up.
5. Credit transferred to another account cannot be recovered, even if it has been transferred by mistake.
6. CT Service is for non-commercial, private, personal use only.
7. Delight may limit the maximum amount of transferable credit per transaction, the number of transactions per day, or establish any other criteria limiting the use of CT Service.
8. Delight reserves the right to suspend or withdraw the CT Service at any time, especially in case of suspicion of money laundering or fraudulent use, or for any other reason.
9. Delight reserves the right to terminate or change this service and terms and conditions at any time.