Delight Mobile Price GuaranteeIf we're not 20% cheaper on your comparable monthly mobile spend we’ll refund the difference in price. Guaranteed!
There are so many reasons to smile with our price comparison tool. It allows you to compare your monthly spend on your Delight Mobile with the amount you would have spent under the standard rates offered by the following competitors: A1, Drei, BoB, Yesss!, T-Mobile, Tele.Ring, Hofer und UPC. If we are not at least 20% cheaper than our competitors on your comparable spend, we will refund the difference immediately. Guaranteed.
Every month’s expenditure will be available for comparison from the 1st of the next month.
- You must be a Delight PAYG Austria Customer
In order to be eligible for the Delight Price Guarantee:
(i) you must have spent at least €1 in the previous month on calls and/or texts under our international standard rates; and
(ii) you must have used the service (i.e. made a call, sent a text) at least once in the previous calendar month.
Comparable consumption is the amount spent in any given calendar month on calls and/or texts under our international standard rates. All bundles, special offers & promotions, offered by Delight or by our competitors, are not considered as international standard rates and will be excluded from calculating comparable consumption.
How does Delight Price Comparison work?
- Use your delight mobile normally as you would do every month
- Log on to your delight “My Account” online ( you will be required to register your SIM if you haven’t done it already) anytime in the following month (i.e. to compare the spend in March – log on in April)
- Press the price compare button and see how much you saved with delight!
The following offers are not included in the Delight Price Guarantee:
- Bundles or special offers, by Delight or by our competitors, as they cannot be compared and are therefore excluded from the comparison;
- Any free minutes, free Credit or free text given by Delight or by our competitors (out of bundle);
- Any products which we cannot fairly compare because of factors outside of our control (for example because a competitor has changed the way offers are displayed on its website).
- All product comparisons made by Delight are believed to be correct. However, with so many offers checked, there may be some inaccuracies on rare occasions.
- Delight usage will be calculated based on the actual amount you paid to Delight.
- If we are not 20% cheaper than our competitors based on their international standard rates, we will automatically and instantly top up the difference on your account. Guaranteed!
Delight will upload competitor’s international standard rates as published on their websites. The comparison system used under the Delight Price Guarantee Tool will be updated on a monthly basis at our discretion.
The published price comparisons of Delight with A1, T-Mobile, Drei, BOB, HoT, Yesss!, Telering & UPC are based on the standard international call rates published on each competitor's website and are correct as of 02.09.2017.
The published price comparisons of Delight with A1, T-Mobile, Drei, standard national call rates published on each competitor's website and are correct as of 02.09.2017.
- If the total Delight Comparable Consumption is not at least 20% cheaper than any of our competitors’, we will refund you the difference immediately.
- Refund is immediately and automatically credited to the user’s PAYG balance after the comparison.
- A confirmation SMS will be sent to the user in case a refund is issued.
Limitations and exclusions
- Delight Price Guarantee Tool can only be used once a month.
- The minimum expense of €1 per month in order to be able to use the Delight Price Guarantee Tool does not include any special offer/bundle.
- Only calls and/or texts paid under international standard rates will be included.
- Calls made or text sent using bundles (offered by Delight or by our competitors) will not be included.
- Any free credit given by Delight or by our competitors will not be taken into account.
- International standard rates will be updated on the comparison tables on a monthly basis to be used for the following month.
Romania Mobile = 800 Mins x 1ct = 8.00
Finland SMS = 20 x 10ct = 2.00€
Here, comparable consumption at Delight is: 10.00€
Total spent under Delight = 1.30€
SMART rates call to Germany = 100 mins x 1ct = 10ct + 10ct connection fee = 20ct
Australia Mobile = 10 mins x 10ct/min = 1€ + 10ct connection fee = 1.10€
Although the total amount spend by the customer is €1.30, the comparable consumption is only 1.10€.
Comparison Calculation Examples
- Example 1
- Your comparable consumption is 14.90€ at DELIGHT, 14€ at HoT, 20€ at T-Mobile, 25€ at Drei and 50€ at Yesss!. HoT is cheapest.
- Your comparable consumption is 90ct cheaper at HoT.
- 20% cheaper than HoT’s 14€ Comparable Consumption is 11.20€. So in total you'll receive a refund for of 2.80€ to ensure your comparable consumption is 20% cheaper at DELIGHT.
- Example 2
- Your comparable consumption is 10€ at DELIGHT, 11€ at HoT, 20€ at T-Mobile, 25€ at Drei and 35€ at Yesss!. DELIGHT are cheapest, however not 20% cheaper.
- 20% cheaper than HoT’s 11€ comparable spend is 8.80€. So you'll receive a refund for 2.20€ to ensure your comparable consumption is 20% cheaper at DELIGHT.
- Example 3
- Your comparable consumption is 10€ at DELIGHT, €15 at HoT, 20€ at T-Mobile, 25€ at Drei and 35€ at Yesss!. DELIGHT is the cheapest.
- In this case your comparable consumption is already 20% cheaper than HoT, T-Mobile, Drei & Yesss!.
- So you will not receive any refund in this scenario.
- Unless otherwise specified, all price comparisons refer to landline calling rates